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IT Support Center

Getting Help

Search the Knowledge Base

Within the Knowledge Base you can find answers to commonly asked questions about Northwestern IT services. Click the categories to display a current listing of all Knowledge Base articles for the selected subject. Search the Knowledge Base.

Call 847-491-4357 (1-HELP)

Call the IT Support Center during business hours for assistance. If necessary, you may be transferred to a specialist who can better address your specific issue. Sometimes this will require transferring you to a department outside of Northwestern IT.

Chat Online

Chat with the IT Support Center during business hours. Northwestern IT can provide you with basic advice and guidance and point you to appropriate web pages to address your issue. Chat Online.

Send Email

If your issue is not an urgent one, or you have a question outside of the Support Center's business hours, send an email to consultant@northwestern.edu. Please make sure your email message has complete information about your issue, including your NetID and exact error messages, if applicable.

 

Visit the Technology Support Center in University Library (Formerly Laptop ER)

If you are experiencing a wifi/vpn/email/malware issue with your laptop computer or mobile device, stop by the Technology Support Center on the first floor of University Library for Northwestern IT to troubleshoot your issue. To facilitate the support process, you should bring a power cable and any applicable system CDs/DVDs.

If you have an issue with your NetID password, stop by to receive a new activation code for your NetID. You should continue to call 847-491-4357 (1-HELP) for basic assistance and visit the Technology Support Center for hands-on support of issues that cannot be resolved over the telephone. 

Visit the IT Support Center at 1800 Sherman Ave

If you have an issue with your NetID password, stop by the IT Support Center at 1800 Sherman Avenue in Evanston during open business hours to receive a new activation code for your NetID. You can also stop by if you have a simple wifi/vpn/email issue on your smartphone.

Submit an Online Support Request  

If your issue is not an urgent one, or you have a question outside of the Support Center’s business hours, you can submit your question or issue via the IT Service Manager. You will need your NetID and NetID password to log into this self-service site. Please make sure the description you enter has complete information about your issue, including exact error messages you may be receiving. Submit an Online Support Request.


Watch a short video showing how to submit a support request using the IT Service Manager.

Use the NetID Support Kiosk in Chicago

If you have an issue with your NetID password and you’re on the Chicago campus, visit the NetID Support Kiosk in the WildCARD office located in Abbott Hall, Room 100, 710 North Lake Shore Drive, (See Map) during University open business hours. There you will use your WildCARD or other photo ID via webcam to receive a new activation code for your NetID.

You can watch IT Support Center consultants provide step-by-step video instructions to some of the most frequently asked questions on the Northwestern IT Communications YouTube Channel. Follow along as they show you how to do things like, how to connect to the wireless network or whatever else you need to know about Northwestern IT.

Last Updated: 9 May 2018

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