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Walk-in Help

Stop by the University Library or 1800 Sherman in Evanston for assistance
Hours and Locations

Hours and Locations

University Library

This walk-in facility is located in the Main Library across from the Circulation Desk.

University Library, 1704 (first floor)
Evanston, IL 60208 
Map

Academic Year Hours
  • Mon-Thu: 11:00 a.m. – 8:00 p.m.
  • Fri: 11:00 a.m. – 6:00 p.m.
  • Sat: Noon – 5:00 p.m.
  • Sun: Noon – 8:00 p.m.
Summer Hours
  • Mon-Fri: 11:00 a.m. – 5:00 p.m.

CLOSED: Winter/Spring Break, after finals week, University holidays

1800 Sherman

Accessible from the Sherman Avenue street entrance, this walk-in facility is located steps north of the northwest corner of the Sherman Avenue and Clark Street intersection.

1800 Sherman Ave, 1-300 (first floor)
Evanston, IL 60201 
Map

  • Mon-Fri: 8:00 a.m. – 5:00 p.m.

CLOSED: Weekends, University holidays, and Winter Recess

IT Support Center Assistance

The IT Support Center provides technical support and guidance on University services and resources to current members of the Northwestern community: students, faculty, staff, affiliates, and faculty retirees.

Support is provided for devices running the following operating systems:

  • Windows 10, Windows 8/8.1, or Windows 7
  • macOS High Sierra (10.13), Sierra (10.12), or macOS El Capitan (10.11)
  • iOS
  • Android

Services  Offered

Students

If you are a current Northwestern student we will:

  • Guide you through activating your NetID
  • Provide you with options for resetting your NetID password
  • Guide you through activating your @u.northwestern.edu (G Suite) account and helping you configure your email client(s)
  • Help you register your phones for Multi-factor Authentication
  • Help you access University services such as CAESAR, Canvas, and NU Validate
  • Help you configure your devices to access the wireless networks and troubleshoot network connectivity issues
  • Help you configure VPN (virtual private networking) on your devices
  • Help you register your devices with Network Access Control (NAC) on the residential wired network
  • Diagnose and help remediate virus and malware issues

We do not provide the following services:

  • Hardware maintenance and repair
  • Operating system installation
  • Software tutoring or usage assistance

Support assistance is limited to 30 minutes. If we can’t solve your problem over the phone or via chat, we may suggest that you visit us at the Technology Support Center in University Library for hands-on support. If we determine that your issue is hardware-related, or something beyond our scope to solve, we will direct you to alternative support resources, which may include commercial technical support services. We are not responsible for troubleshooting networks outside Northwestern University and will refer you to your local Internet Service Providers if we conclude that your connectivity issues are not related to the Northwestern network.

Faculty, Staff, and Affiliates

If you are a current faculty, staff member, or affiliate we will:

  • Guide you through activating your NetID
  • Provide you with options for resetting your NetID password
  • Help you access University services such as Canvas, NUValidate, and NUFinancials
  • Help you manage your @northwestern.edu (Exchange) account and Outlook client
  • Help you configure your devices to access the wireless networks and troubleshoot network connectivity issues
  • Help you configure VPN (virtual private networking) on your devices

We will spend up to 30 minutes helping you with your University-owned computer. We will also provide best-effort support helping you configure your smart phone for Northwestern wireless, VPN and email. If we can’t solve your problem within that time, or if your issue involves a departmental resource, we will refer you to your local school- or department-based technical support group.

We do not support computers or other devices personally owned by faculty, staff, or affiliates. However, we will be able to direct you to alternative support resources, which may include commercial technical support services or your local Internet Service Provider.

Faculty Retirees

If you are a faculty retiree from Northwestern we will:

  • Provide you with options for resetting your NetID
  • Help you manage your @northwestern.edu (Exchange) account in Outlook Web App (OWA)
  • Help you configure VPN (virtual private networking) on your devices

We will spend up to 30 minutes helping you with your device. If we are unable to solve your problem within this time, we will direct you to alternative resources (including commercial technical support services) that may be able to provide more in-depth assistance.

We are not responsible for troubleshooting networks outside Northwestern University and will refer you to your local Internet Service Providers if we conclude that your connectivity issues are not related to the Northwestern network.

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