Technology Support Center
University Library, 1970 Campus Drive, First Floor, 1704 (Across from the Circulation Desk)
Evanston, IL 60208 Map
Hours of Operation
- Beginning June 15, our University Library location in Evanston will be closed for the summer.
The Northwestern IT Service Desk is closed on weekends, during Winter Recess, and on all University holidays.
The Technology Support Center provides technical support and guidance on University services and resources to current members of the Northwestern community, including students, faculty, staff, affiliates, and faculty retirees.
Students
If you are a current Northwestern student, we will:
- Guide you through activating your NetID
- Provide you with options for resetting your NetID password
- Guide you through activating your @u.northwestern.edu (G Suite) account and help you configure your email client(s)
- Help you register your phones for Duo Multi-factor Authentication
- Help you access University services, including as CAESAR, Canvas, and NU Validate
- Help you configure your devices to access the wireless networks and troubleshoot network connectivity issues
- Help you configure VPN (virtual private networking) on your devices
- Diagnose and help remediate virus and malware issues
We do not provide the following services:
- Hardware maintenance and repair
- Operating system installation
- Software tutoring or usage assistance
Support assistance is limited to 30 minutes. If we can’t solve your problem over the phone or via chat, we may suggest that you visit us at the Technology Support Center in the University Library for hands-on support. If we determine that your issue is hardware-related, or something beyond our scope to solve, we will direct you to alternative support resources that may include commercial technical support services. We are not responsible for troubleshooting networks outside Northwestern University and will refer you to your local Internet Service Providers if we conclude that your connectivity issues are not related to the Northwestern network.
Faculty, Staff, and Affiliates
If you are a current faculty member, staff member, or affiliate, we will:
- Guide you through activating your NetID
- Provide you with options for resetting your NetID password
- Help you access University services, including Canvas, NUValidate, and NUFinancials
- Help you manage your @northwestern.edu (Exchange) account and Outlook client
- Help you configure your devices to access the wireless networks and troubleshoot network connectivity issues
- Help you configure VPN (virtual private networking) on your devices
We will spend up to 30 minutes helping you with your University-owned computer. We will also provide best-effort support helping you configure your smartphone for Northwestern wireless, VPN, and email. If we can’t solve your problem within that time, or if your issue involves a departmental resource, we will refer you to your local school- or department-based technical support group.
Faculty Retirees
If you are a faculty retiree from Northwestern, we will:
- Provide you with options for resetting your NetID
- Help you manage your @northwestern.edu (Exchange) account in Outlook Web App (OWA)
- Help you configure VPN (virtual private networking) on your devices
We will spend up to 30 minutes helping you with your device. If we are unable to solve your problem within this time, we will direct you to alternative resources (including commercial technical support services) that may be able to provide more in-depth assistance.
We are not responsible for troubleshooting networks outside Northwestern University and will refer you to your local Internet Service Providers if we conclude that your connectivity issues are not related to the Northwestern network.
