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Get Help
- - Get Help Overview
  - IT Service Desk Get help via telephone, email, walk-in, or through the Knowledge Base.
  - System Logins Access essential campus systems.
  - For Faculty and Staff Access IT resources, tools, and services that enable your work at Northwestern.
  - For Researchers Explore the specialized resources that IT offers to Northwestern's research community.
  - For Students Access technology assistance for incoming, current, and graduating students.
  - Resources for Instruction Find resources for instructors, teaching assistants, and course coordinators to enhance instruction.
- Related Links:
  - How-To Guides
  - IT Service Status
Explore Services
- - Explore Services Overview
  - Administrative and Business CATracks system, NUPlans software, reporting via BI System, and more
  - Communication and Collaboration Email, file-sharing, document storage, telephone services, and mass communication tools
  - Desktop and Mobile Computing Desktop and mobile device support, software delivery, patching, and other workstation-related support
  - Infrastructure Enterprise-level hardware, software, systems, and network infrastructure
  - Professional Services Consultation services including workflow design, vulnerability assessment, application development, and more
  - Research Technologies and Support Specialized research storage and computation, Quest (HPC), visualization, and lab-management systems
  - Information Security Infrastructure and services that provide security, data integrity, and compliance
  - Teaching and Learning Canvas Learning Management System, instructional design, and other instructional tools and resources
  - Software and Applications Campus-licensed software options for purchase or download
  - Distributed IT Services provided by School and Department IT units
Access AI
- - Access AI Overview
  - Security and Data Governance Understanding what to look for when adopting AI is key to ensuring the intended use is met while protecting University data.
  - Tools and Use Guidance Get familiar with what AI tools are available and how to use them to support drafting content, summarizing meetings, developing code, analyzing data, and more.
  - Working with AI Access to AI that simplifies daily tasks, enhances communication, and boosts overall productivity.
  - Teaching with AI Find tools and strategies that help faculty design courses, streamline grading, and enhance student engagement.
  - Learning with AI Explore resources that support studying, writing, organizing work, and building new academic skills.
  - Researching with AI Identify advanced tools that accelerate discovery, support data analysis, and strengthen scholarly work.
- Related Links:
Stay Secure
- - Stay Secure Overview
  - Avoiding Phishing Find clues for how to identify a phishing attempt.
  - Protect Your Information and Identity Find tips and best practices for securing your identity, devices, work environment, and more.
  - Protect Your Research Find security practices for protecting research data and information.
  - Resources for the IT Community Find security services and information for IT teams at Northwestern.
  - Report an Information Security Incident Get help from the Information Security Office.
- Related Links:
  - Phishing Attempts at Northwestern
View Departments
- - View Departments Overview
  - Office of the Vice President for Information Technology and Chief Information Officer The office provides leadership for the ongoing development of an innovative, robust, and secure information technology environment.
  - Administration and Finance We provide Northwestern IT staff with administrative, financial planning, contractual, and human resources support.
  - Administrative Systems We offer a holistic approach to administrative systems delivery and support and allow for focused resources on project management, business analysis, reporting activities, and other common activities across these systems.
  - Cyberinfrastructure We provide and support an infrastructure that meets the needs of the University's teaching, research, and administrative community.
  - Information Security Office We protect the University's informational assets and provide essential resources to help our community keep institutional and personal information secure.
  - IT Services and Support We are a customer-focused organization that works across the University to support students, faculty, and staff in their use of technology.
  - International Center for Advanced Internet Research We provide a focal point for leading-edge Internet research, innovation, and pre-production deployment.
- Related Links:
About IT
- - About IT Overview
  - Organization and Leadership Learn more about the Northwestern IT organization, governance committees, and impact across Northwestern.
  - Policies, Standards, and Guidelines Find policies related to technology usage, data storage, network access, electronic communications, and more.
  - Projects and Initiatives Learn about Northwestern IT projects and initiatives.
  - News and Events Find technology-related news and announcements.
  - Employment Opportunities Review open positions in Northwestern IT for staff and students.
  - Inside IT (Internal) Access news, information, tools, and resources for current Northwestern IT staff.
  - Community Collaboration Learn about our commitment to driving institutional success through a culture of collaboration and service excellence.
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IT Service Desk

Available by phone and email from 8 a.m. to 6 p.m. (CDT), Monday to Friday. University Library Walk-In location open Monday to Thursday, from 10 a.m. to 4 p.m. (CDT).

847-491-4357 (1-HELP)
consultant@northwestern.edu
University Library
1970 Campus Drive
First Floor, 1704

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Northwestern University

Information Technology

Address

1800 Sherman Avenue
Evanston, IL 60201

Phone number

847-491-4357 (1-HELP)

Email address

consultant@northwestern.edu

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