Computing Support Resources
The Research Computing Support team offers multiple options for help and training with high-performance computing systems and skills, including one-on-one consultations, weekly office hours, orientation sessions, and tutorials for common applications.
We can also help to evaluate options, estimate costs, and develop support models for other computing resources , including web applications, secure computing environments, databases, and data processing pipelines.
Questions and Troubleshooting
The Research Computing Support (RCS) team is available to assist with any questions related to Quest, the Genomics Compute Cluster (GCC), national HPC clusters, and other computational resources.
The easiest way to contact the team is to submit an IT help ticket or email quest-help@northwestern.edu.
The RCS team also conducts weekly, in-person open office hours in Mudd Library.
Drop-in Support Hours Schedule
The RCS team provides regular Quest Orientation sessions, which are strongly recommended for all new users.
If you would like to discuss your question or schedule a meeting with a computational specialist, please request a consultation.
Genomics Compute Cluster (GCC) Support
The RCS team provides regular GCC Orientation sessions, which are required for all new GCC users.
Find a GCC Orientation Session
Questions related to the Genomics Compute Cluster can be submitted by creating an IT help ticket or emailing quest-help@northwestern.edu.”
GCC users are also encouraged to join the GCC Slack channel to connect with other GCC users and genomics researchers.
Training and Tutorials
The RCS team also provides several resources for asynchronous training and study.