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IT Service Status
IT Service Status



Image of the back side of Weber arch  during a winter sunset

Technology Support During Winter Break

December 15, 2022
From December 23 through January 2, the campus community can contact 847-491-4357 (1-HELP) to access support staff on-call for urgent matters. Before contacting 1-HELP, please consider visiting the new IT Service Management Portal, designed to help users find the IT information, resources, and support they need.  
Image of the new IT site on various devices

Welcome to the New IT Site

December 13, 2022
Northwestern IT is excited to introduce a refreshed website, the culmination of a year-long effort to redesign the organization's online presence to better prioritize the user experience. We invite you to take a guided tour of the highlights, including new convenience features, upgraded navigation, and more.
Image of the Service Management Portal on various devices

Get to Know the New IT Service Management Portal

December 13, 2022
As part of an ongoing commitment to improve service delivery across the University community, Northwestern IT introduced a new IT Service Management (ITSM) Portal built on the TeamDynamix platform. The portal is designed to help users find the IT information, resources, and support they need, more efficiently and through enhanced features.


Staff working on their laptop

OneDrive and SharePoint are Here—Engage with These Tools

October 14, 2022
Northwestern's transition from Box to OneDrive and SharePoint is complete, and we appreciate your patience and engagement throughout the effort. To advance your experience with these tools, we compiled some tips and best practices.
Woman looking away from laptop

Avoid “News of the Day” Phishing Scams

October 10, 2022
Phishing attempts are ever-present in our digital society and often exploit the “news of the day.” Shortly after news broke about the government’s plan to forgive some federal student loans, scammers seized the opportunity.
Illustration of a webpage

Take Five: Catch Up on New Canvas Features

October 6, 2022
Canvas is expanding to meet the needs and requests of instructors across all disciplines. Recently, the platform introduced a host of new and improved features to better connect instructors and students, enable more automation and opportunities for organization, and even encourage celebration.
Image of University Hall in fall

Don’t Delay: Enhance Your Cybersecurity Today!

October 3, 2022
October is National Cybersecurity Awareness Month, and Northwestern IT is proud to partner with CISA (Cybersecurity & Infrastructure Security Agency) on this year’s theme, “See Yourself in Cyber!”