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IT Service Status
IT Service Status



Technology Support During Winter Break

December 18, 2023
From December 22 through January 1, the campus community can contact 847-491-4357 (1-HELP) to access support staff on-call for urgent matters. Before contacting 1-HELP, please consider visiting the IT Service Management Portal, which is designed to help users find the IT information, resources, and support they need.
students on campus looking at various hand-held devices

IT By the Numbers for FY23

December 4, 2023
Northwestern IT continuously seeks to improve the University's innovative technological environment and enhance the student, faculty, and staff experience through various tools and services. Our IT by the Numbers page demonstrates the scope of these efforts.


graphic of brain

Guidance on the Use of Generative AI at Northwestern

October 18, 2023
Generative artificial intelligence (AI) offers the potential for new capabilities in research, education, and productivity. Understand what to look for when adopting these tools to ensure the intended use is met and University data is protected.

Through virtual play, a peek into the future of museum curation

October 4, 2023
from Northwestern Now
An innovative new exhibit at Northwestern’s Herskovits Library of African Studies offers visitors the unique opportunity to interact with objects with the help of both augmented and virtual reality. Digital renderings and 3D printed models of the curiosities were created through a collaboration between the Herskovits Library and Northwestern IT Media and Technology Innovation.

Ethics and Speculation in the Age of AI

October 2, 2023
from Northwestern IT Teaching and Learning Technologies and Searle Center
On October 5, AI expert Casey Fiesler will discuss some of the pressing ethical issues surrounding AI, including questions of bias, misinformation, ownership, and privacy. Registration is open to all members of the Northwestern community.


Picture of Jackie Milhans

Jackie Milhans Earns EDUCAUSE Rising Star Award

September 21, 2023
EDUCAUSE announced the recipients of its annual awards on Tuesday, September 12. Northwestern IT's Jackie Milhans was awarded the association's Rising Star Award.

Welcome Class of 2027

September 20, 2023
First-year students, we are thrilled to have you in the Northwestern community. Northwestern IT offers tools to manage your information and resources to enhance your academic and research experience. Ease your technology transition by learning more about hardware recommendations, securing your computers, and reviewing a back-to-school guide in our Get Started" section.



Image of a staff member using the new directory

Northwestern Online Directory Gets an Update

June 5, 2023
Northwestern IT completed its upgrade to the University’s Online Directory system. While the project’s primary objective focused on improving the back-end technology, the campus community will notice some subtle enhancements to the user interface.
Jim Stachowiak, MSE, ATP Accessible Technology Strategy and Operations Lead Northwestern University discusses Canvas accessibility at TEACHx 2023

Canvas Accessibility Project Continues to Support Inclusive Teaching and Learning

June 2, 2023
Northwestern IT, AccessibleNU, and the Office of Civil Rights and Title IX Compliance have partnered to deliver the Canvas Accessibility Project, designed to equip instructors with the tools and knowledge they need to ensure that Northwestern’s learning management system meets the needs of the entire student population.


Student sitting outside with an open laptop looking at their phone

It's Spring—Take Time to Spruce Up Your Devices!

April 20, 2023
Spring is a time of renewal, clean starts, and Northwestern IT's annual reminder to take a fresh look at your devices. So, while tidying up your living environment, take some time to spruce up your digital surroundings, too. Here are a few tech tips that can lead to a better, more secure experience when using your smartphone, tablet, or computer.
Image of person forwarding emails from cell phone

Security Enhancements Coming to University Email in April

April 5, 2023
In April, Northwestern IT applied two changes that impact Northwestern University Microsoft email security: all email forwarding rules to unaffiliated domains were disabled, and a ToolTip now indicates emails received in Outlook clients from an external source.



Illustration of a desktop computer with "Canvas Accessibility Project" on it

New Project Aims to Provide an Accessible Canvas

February 28, 2023
February marks the beginning of an initiative to continue progress in making Northwestern's digital learning environment more accessible, welcoming, and inclusive. The next step includes focused attention on learning content, specifically increasing the accessibility of all course sites and learning materials and aligning them with the University's digital accessibility policy and the Americans with Disabilities Act.
This is the image of the GlobalProtect VPN login screen

GlobalProtect VPN Update

February 9, 2023
Northwestern IT has performed an update to GlobalProtect, the University’s Virtual Private Network (VPN), introducing a change to the login process. The update resolves login issues reported by users across the University and reduces the number of times necessary to authenticate to Web Single Sign On.


Zoom Minimum Version Requirement

January 26, 2023
On February 4, 2023, Zoom implemented a Software Quarterly Lifecycle Policy requiring a new minimum version every three months—the first weekend of November, February, May, and August. This policy ensures all users have the required privacy and security updates and the latest features. As of this date, Zoom requires version 5.10.3.

Calling Back, Forward, and Beyond to Center the Learning Experience

January 20, 2023
The 2023 TEACHx symposium is accepting proposals through Monday, February 13. This year, TEACHx is asking participants to think about how instructors can continue to innovate and experiment with technology that expands teaching strategies while also asking individuals to consider the full impact of their approaches on the student learning experience.
illustration of woman looking at accessibility icons on desktop computer

Are Your Canvas Course Sites Accessible?

January 18, 2023
One of the many ways Northwestern IT supports the University’s commitment to be a diverse, equitable, and inclusive environment is a collaborative effort providing instructors the skills and tools necessary to create Canvas course sites that meet digital accessibility standards.
Image of student wearing headphones in library

Assistive Technology Software for All Students at No Cost

January 18, 2023
Are you familiar with the accessible software Northwestern offers and who can benefit from its use? Take a moment, and learn about resources all students can use to improve the academic experience. Find a tool that's right for you.
Person scrolling on cell phone

Keeping Data Private is Easy as 1, 2, 3!

January 18, 2023
Securing data doesn’t have to be complicated. In recognition of Data Privacy Week, we are sharing news about information security office hours and essential steps to help you make the right decisions about keeping data private.